Yes! Please take a moment to sign up & pay in advance using our website.

While we don’t want technical issues to interfere with your ability to practice yoga, walk-ins aren’t guaranteed. Our teachers are not able to assist you with registration and payment before class. We honor capacity limits and you’ll be turned away if the class is full, advanced registration guarantees your spot.

To create a new account:

• go to our studio schedule
• choose a class to book or package to purchase
• Follow the instructions to create a new account

To access an existing account:

• go to our studio schedule
• select log in to access your account details
• choose the forgot your password link
• enter the email address associated with your account
• you will receive an email with the reset password instructions

We recommend downloading the Walla app for a simple user experience:

• Apple users
• Android users

Bring whatever helps you feel comfortable on your mat! A yoga mat is best (we have a limited number of loaners), and water is always a good idea.

Comfortable clothing that lets you move freely is perfect.

• in classes with like Hatha and Vinyasa, fitted attire is best as loose clothes might get in your way
• in Heated and Hot classes, you’ll be comfortable in clothes that wick moisture and dry quickly
• in classes with slow, subtle movements like Yin and Restorative, feel free to wear your coziest, comfiest clothes (yes, even pajamas!)

Yes! We have a limited number of loaner mats, so we strongly encourage you to bring your own to guarantee a spot. We have a full supply of blocks, bolsters, blankets, and straps to support your practice.

Our loaner mats were generously donated by the HMBHS Boys Basketball Program!

Cancellations must be made via Walla. We are not able to process cancellation requests sent via email or text.

Cancelling via the Walla App:

• go to “bookings” and select your class from “upcoming bookings”
• choose “cancel” and confirm the cancellation

Cancelling via our website:

• log into the website widget and select the menu (top right)
• choose “manage account” then select “your schedule”
• choose “cancel” and confirm the cancellation

We know life happens, but arriving late, even quietly, can disrupt the calm and focus of the class for both your teacher and fellow students. To help everyone enjoy the full experience, we ask that late arrivals be the exception, not the norm.

If you arrive after class begins, you’ll be marked “late” and receive a follow-up email from our support team. A second late arrival will result in a $15 late fee, charged to the card we have on file. If there are two late charges for the same class, we’ll kindly ask you to choose a different class time that better fits your schedule. All late fees go to support our donation-based community classes.

Please do not text or call teachers’ personal numbers to tell them you are late. We appreciate your intentions, but this is distracting for the teacher and impacts their ability to be present for the start of class.

Students may cancel anytime before class begins. If you cancel less than 4 hours before the start you will be charged a $15 late-cancel fee. While this $15 charge is standard no matter how you have paid, limited autopay, class packs, and drop-ins do not lose their credit.

For drop-ins, refunds for a cancelled class before the 4-hour window will be returned as account credit. All other packages and autopay will have the credit returned to their package.

Requests for exceptions: our software system enforces our policies automatically 24 hours after class start time. Exception considerations must be sent to  support@swellyogastudio.com within 24 hours or we will not be able to refund the charge.

Please note, offerings outside our weekly schedule have separate cancellation policies:

• Quarterly 108: cancellations must be made 24 hours in advance.
• Workshops, Mini Retreats, Special Events: cancellations more than one week in advance will be transferred to studio credit. Cancellations made less than one week in advance are not available for credit but can be transferred to another student. 
• Trainings & Retreats have their own unique cancellation policies made available to participants upon booking.

The primary account holder will purchase a Household Unlimited plan and enter CC info for monthly autopay.

Each additional household member will create an account with a unique email address. Contact support@swellyogastudio.com with the additional household members names. We will issue their own unlimited membership to use.

The primary account holder will be the only one billed each month.

A 10% discount is available to students, teachers, seniors, farmers, and frontline workers (including healthcare and veterans) subject to proof of ID.

• “students” and “teachers” refers to a full-time educational role in an academic setting
• “seniors” does not have an age limit: if you feel you’ve been around long enough to earn it, we won’t question you!
• “farmers” refers to anyone whose income is at least 50% reliant on agricultural production.

To use these discount codes, navigate to the plan or package you’d like to purchase and choose the applicable promo code: STUDENT; TEACHER, SENIOR, FARMER, FRONTLINE

Please honor the students, teachers, seniors, farmers, and frontline workers in your life by not abusing this offer.

We are proud to offer high-quality and accessible weekly donation-based classes. Community classes vary each and are open to the general public with a suggested donation of $10-$20. Please check our schedule for the most current offerings.

Anonymous donations from both attendees and our paying students sustain these classes. (Venmo: @SwellYoga) If you are part of an organization that would like to partner with us for a donation-based class, please contact us.

For all other classes, students new to the studio have the one-time to option to purchase either a New Student 3-pack or New Student One-Month Unlimited.

Yes! Our Lost & Found is located in a basket on the bathroom shelf.

Students have two weeks to reclaim any lost & found items. Items remaining after two weeks will be donated. It is students’ responsibility to keep track of and recover their belongings.

Email is preferred. Please allow 24-48 hours for a response.

Please email support@swellyogastudio.com for questions regarding memberships, online sign-up, cancellations, policies, or online sign-up support.

Please email contact@swellyogastudio.com for all other questions, including weekly class schedule, studio programs, private instruction (onsite, corporate, groups, 1:1), and private space use inquiries.

The studio phone number is 650-759-1117:

• While we may receive your message right away, please allow 24 hours for a response.
• Please note, this is not an individual’s personal phone number and we prefer you use this number rather than personal phone numbers regarding the yoga studio.
• Please do not text or call teachers’ personal numbers in the hour before class to tell them you are late or not coming. We appreciate your intentions, but this is distracting for the teacher and impacts their ability to be present for the start of class.

We truly care about your experience at Swell, and we welcome thoughtful feedback. If something feels off or doesn’t sit right with you, please reach out to us immediately, and be both honest and discerning. We believe respectful, one-on-one conversation is the most effective way to find a resolution.

To keep communication clear, we don’t respond to concerns shared on social media or passed along through others. Direct communication is the only way we’re able to address and resolve issues.

Here are some tips on Studio Etiquette.

By enrolling as a student of Swell Yoga + Wellness LLC you agree to our terms and conditions.